Warranty
The warranty covers all of the hardware components purchased from Tradematic except for the items listed in Special Conditions below.
The warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribed environments, and problems arising from integration of products not supplied by Tradematic.
The warranty does not include any service or materials provided for the installation of the product either by Tradematic or by any other independent contractors hired by the customer or by Tradematic.
Tradematic will not be liable in any way for accidental damage, physical damage, damage in transit, theft, software or operator error arising from the use of their products.
Warranty is not transferable. The warranty applies only to the original purchasing institution. It does not apply to subsequent owners. This is the only express warranty authorized by Tradematic. The warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Warranty Period
A Tradematic's MediaKiosk kiosk is covered by warranty for a period of one year for parts and labor from the date of receipt. The warranty does not cover removal or replacement of the part.
No warranties, expressed or implied, will apply after the warranty period.
DOA Policy
If a Tradematic's MediaKiosk kiosk component experiences a fault within the first 10 days of after receipt, Tradematic will send a replacement component to you immediately.
Repair Policy
Faulty goods returned will be repaired or replaced depending on the manufacturer's policies. Where possible, Tradematic will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacturer's warranty.
(Note that the process of return and replacement may take weeks. We advise our customers to purchase spares of any critical components, so that their kiosks can be serviced as soon as possible.)
If the part is found to be in satisfactory working order, the part will be returned to the customer at the customer's expense.
Special Conditions
Ventilation system fans and air filters are not covered by the warranty.
How to Apply for Warranty Repairs
For warranty claims please call + 7 (495) 735 31 65 during business hours and ask to speak to one of our Service Technicians.
